Course Description

  • Coaching Intervention Strategies for Counterproductive Workplace Behaviors

    Employee morale, productivity and goal attainment levels are generally highest when employees work collaboratively, respectfully and purposefully with each other. Regrettably, this cannot happen when employees exhibit inappropriate and disruptive behaviors…leading to dissatisfied or “difficult” employees. Counterproductive Workplace Behaviors - when mishandled by individual managers and management as a whole - can result in significant harm to the organization. This class addresses some of the most common types of difficult and disruptive employee behaviors and identifies the potential risks to the organization if the behavior is not corrected. It offers strategies to constructively coach, counsel and correct the employee’s behavior, which can result in poor performance. Emphasis is also placed on the correlative role the manager plays in the motivation or demotivation of the employee and their potentially poor performance.

Course curriculum

  • 01
    Module 1
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    • The Dissatisfied Employee - Are They Really 'Difficult?'
    • The Dissatisfied Employee - Are They Really 'Difficult?'
  • 02
    Module 2
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    • How Dissatisfied Employees Do Harm
    • How Dissatisfied Employees Do Harm
    • Quiz 2 - Test Your Learning
  • 03
    Module 3
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    • Coaching To Improve Poor Performance
    • Coaching To Improve Poor Performance
    • Quiz 3 - Test Your Learning
  • 04
    Module 4
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    • The Performance Improvement Coaching Analysis - Including The 3 C's
    • The Performance Improvement Coaching Analysis - Including The 3 C's
    • Quiz 4 - Test Your Learning
  • 05
    Module 5
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    • Performance Coaching & Motivation
    • Performance Coaching & Motivation
  • 06
    Module 6
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    • Setting Employees Up For Success
    • Setting Employees Up For Success
    • Quiz 6 - Test Your Learning
  • 07
    Module 7
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    • Strategies To Deal With The Demotivated Employee
    • Strategies To Deal With The Demotivated Employee
    • Quiz 7 - Test Your Learning
  • 08
    Module 8
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    • Employee's Needs - Employee Reality vs Manager Perception
    • Employee's Needs - Employee Reality vs Manager Perception
    • Quiz 8 - Test Your Learning
  • 09
    Module 9 - Conclusion
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    • Conclusion
    • Conclusion
  • 10
    Action Plan: Coaching Intervention Strategies...
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    • Action Plan - Coaching Intervention Strategies for Counterproductive Workplace Behaviors
  • 11
    Next steps...Psychological Assessment
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    • Sample Report - Leadership Potential Assessment
    • More resources for you - Psychological Assessment - The Leadership Potential Assessment (LEAP)
    • Psychological Assessment - The Leadership Potential Assessment (LEAP) - Description, Features & Benefits