taught by Duane Andrews
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Duane Andrews
Duane Andrews
Organization Effectiveness Consultant, Executive & Leadership Coach, Corporate Trainer

About the instructor

What People Say About Duane (More Found on LinkedIn)

I’ve worked at the NYC DOT for more than twenty-three years and in that time I have attended many different types of training, working groups, and seminars. Duane Andrews might be the best all around trainer/instructor I’ve ever met. Mr. Andrews was well-prepared, knowledgeable, direct, honest, and demonstrated patience and commitment to his students. In my opinion, his best quality was his ability to create the comfortable feeling of a one-on-one training environment despite the twenty-five other students in the session. I would highly recommend Duane Andrews as a trainer. John P - Executive Director 

In pursuit of Baruch College's Project Management Certification, I had the privilege to take Duane Andrew's class on Negotiation, Decision Making, and Conflict Management. It is the BEST class I have ever taken in my academic and professional careers. Duane is an excellent instructor. He brings a very unique and passionate approach to teaching. He created a safe space for students to share negative encounters that they experienced during the conflict simulations. This safe space allowed me and others to openly and freely ask for constructive criticism of our work. Moreover, it also allowed students to engage in dialogue that fostered transparency that nurtured personal growth. I left the class with much more awareness of how I've contributed to conflicts, was challenged to be a better version of myself and emboldened to embrace conflict to seek positive win-win resolutions. Never in my career have I encountered such a learning experience. One cannot leave the class without being spurred to be better. I highly recommend this class and especially Duane Andrews to anyone who seeks to learn the skills to resolve conflicts and foster genuine discussions of change. Jennifer L - Major Accounts Project Manager

Duane Andrews is an excellent educator and I highly recommend anyone looking to take a management course, whether you are new to managing people or want to enhance your management skills to sign up for one or all of his courses. I have taken a number of his management courses and each one was nothing short of inspirational. Duane is a leader with well-honed, real-world business experience; he embodies greatness and imparts practical business knowledge, which can be immediately applied to management practices within any industry. Duane's courses are participative, if you are looking for a course where you are looking at a series of slides and taking notes, look elsewhere, because he'll make you work and you'll thank him for it. I would recommend Duane for in-house management consulting, coaching, leadership workshops. He is that good, a true leader personified. Jessica H, PMP, CSM, Executive Director-- Risk IT Rapid Solutions Project Manager/Business Analyst

Duane is the best teacher that I've ever had. I took three courses with him last semester Organization Development, Leadership and Conflict Resolution. All of these three courses were just great ! Duane is an expert in OD, a leader who knows how to develop others and a good negotiator who knows how to ask the right questions. I learned a lot from him. Maybe there are other good teachers who teach well, but Duane did way more than that. Personally, I regard him as a model in my life. Duane is competent and responsive. He cared for everyone in the team and he provided us an environment where we could motivate ourselves. He was enthusiastic, positive and always willing to help. Every time I think of him, I feel encouraged to cope with all the difficulties that I meet in work or in life. I was really lucky to have him as my teacher. The only pity was that I couldn't have spent more time with him. A big thank you, sir. Z Ye - Organisation Development - Management trainee

Leading Up To Lead Down (Pt 2) Establishing Relational Chemistry

Connecting The Power to ‘Lead Up’ With Being in Your Boss’s Inner Circle

The relationship you construct, nurture, and manage with your immediate boss is critical to your work success as well as your professional growth and development. And, if you’re introspective, you’ll own the fact that you're in control of that relationship with your boss. The quality of that relationship helps you achieve your goals, because your boss has information that you need in order to succeed. She also can't do her job or accomplish her goals without your help. So, your manager shares a critical interdependence with you…it’s a reciprocal relationship. If you don't accomplish your work, goals and objectives, your manager will never excel in his or her overall responsibilities. You won't progress without the information, perspective, experience, and support of your manager. For better or worse, you are profoundly intertwined. For this reason whether you think your boss is incompetent or uncommitted…or unaware of what you need, it’s still in your best interest to be able to influence them…to lead up.

To begin to lead upward, you’ll need to start by identifying what is important to your manager as well as the business. Why? Because your request should be in line with his or her top priorities. The key is to foster a relationship, which facilitates an understanding of your leader - what’s important to them, their pain points, goals, and metrics. For example, are change and innovation key priorities for the company—or is the bottom line about cost cutting to survive? This information may not be publicly articulated; your ultimate goal is to develop your team by being able to access that information from your boss. Being part of your boss’s inner circle is the only way to access such information.

This class provides insight, meaning and understanding to the 17th key to leading up (discussed in Pt1) ‘Establishing Relational Chemistry.’ We will examine strategies and techniques to get into – and stay – in your boss’s inner circle so that your opinions are heard and valued. It’s the key to gaining true organizational influence. We will also assess why you will lack influence if you’re an outsider, and the factors that lead to you being an outsider. Also examined will be the importance and significance of being an “A” player; how to become an “A” player and how to use your status as an “A” player to get into your boss’s inner circle.

Topics covered:

  • The Impact of Being an 'A, B or C' Player
  • Understanding the Leader Member Exchange Theory
  • Understanding the 'In' vs. 'Out' Group
  • Three Phases of Relationship Building
  • The People Performance Potential Model
  • Performance - Perception vs. Reality
  • How The Outsider Status Develops
  • Connecting Influence & Reciprocity
  • Steps in the Influence Model
  • How To Make A Pitch

Accompanying Free Psychological Assessment!

The Employee Attitude and Personality Assessment (EAPA)

Upon completion of this class, please email me (duanekandrews@gmail.com) for access to your accompanying free online psychological assessment – The Employee Attitude and Personality Assessment (EAPA). Leading up through the establishment of relational chemistry requires you to get into your supervisor’s inner circle, by being in sync with him/her. For this reason it’s important to provide you the opportunity to gain self-awareness and insight on whether your tendencies and behavioral traits may help or hinder that process. Some of the awareness building factors the EAP Assessment considers are:

  • Social Skills: Ability to interact harmoniously with people; to build a rapport with others.
  • Openness to Improvement: Assesses willingness to continuously learn and grow.
  • Openness to Change: Extent to which an individual is comfortable with variability in his or her environment.
  • Conformity: Refers to obedient, unquestioning, and responsible conduct.
  • Need for Supervision: Assesses whether an individual possesses certain traits or behaviors that would make a supervised environment more beneficial.

The assessment’s resulting awareness, coupled with the strategies and techniques provided in the class provide the perfect compliment to advancing your ability to learn to “Lead Up Through Relational Chemistry.”

Course Contents

14 Videos
9 Quizzes
1 Text
3 PDFs
13 Audios
8.0 hrs

Course Curriculum

Action Plan - Leading Up To Lead Down (Pt.2) Establishing Relational Chemistry